FAQ's

We Are Here To Answer Your Questions

Answer: When entering the clinic, please introduce yourself to the receptionist at Reception and take a seat in our waiting room. Your first appointment may last 35 minutes and will involve an assessment as well as a physical examination. From this assessment, you and your expert will interact to get as much information on your injuries, information about the incident, your employment and life style and how you are currently managing etc. You are welcome to ask questions. You may decline any to continue with your appointment if you do not wish to consent to and have the right to do so at any time.
Answer: Please bring aliong your ID (e.g Passport, Driving licence etc) If you have been given any documents from your insurer or any relevant documentation (e.g, prescription, pictures) please bring these with you.
Answer: Under normal circumstances, you are welcome to bring a family member/interpreter/or a friend with you, but due to the current COVID restrictions and social distancing, please attend the session on your own where practically possible.
Answer: Ideally wear loose, comfortable clothing. For neck and upper back problems your expert may ask you to remove your top. For lower back and hip complaints, you may be asked to remove your trousers provided you are able to. Appropriate clothing will help you to be comfortable during the assessment and help us to assess the problem to report accurately. If you have any specific queries regarding attending the clinic which we may have missed to mention, please contact us and we will try all our best to suit your needs
Answer: If you need to cancel the appointment, please give us 24 hours notice to re-arrange your appointment. Cancellations made on the day of the appointment will be charged and so will non-attendance.
Answer:

Our Complaints Procedure: We are committed to providing a high quality service to all our patients but unfortunately if you are not happy with our service/location/expert, etc you can make a formal complaint. We aim to constantly improve our services and standards of care and hence take our feedback and complaints very seriously.

To make a complaint:

• You can either make a phone complaint by calling us on 0330 113 3797

Or

• Email to medicallegalreport@gmail.com

One of the members of our Complaints Team with get in touch with you within 24 hours to discuss the issue and aim to resolve it as quickly as possible. In certain instances, we may request you to give written complaint if needed.

What to include in a written complaint:

  • Your details (your name, our reference number, date of birth, and email ID)
    • or
  • A brief background of the complaint
  • Who was involved (Expert, Centre staff, etc)
  • What action you would like us to take to resolve it

On receiving this, we will then acknowledge receipt of your complaint either via phone or email for further information if needed for our investigation and report back to you with our findings and resolution.

If you are still not satisfied with the outcome of your complaint, you could request for this to be taken to our professional regulatory authority https://www.hcpc-uk.org/ or seek independent legal advice.

Answer:

You are entitled to contact and discuss the accuracy of the contents of the report and express your disagreement if there is any. The amendments will be done and completed within 24 hours from the time of agreed changes.

Answer:

You will receive the completed report within 24-48 hours from the time of appointment.